Artificial Intelligence has moved beyond experimentation and become a strategic priority across the insurance industry. From global reinsurers to regional carriers, organizations are under increasing pressure to improve efficiency, enhance decision-making, and unlock new sources of value. Yet many insurers still struggle to move beyond isolated AI initiatives and pilot projects.
The real challenge is no longer whether to adopt AI, but how to operationalize it at scale. What foundations need to be in place? How can organizations ensure transparency, governance, and regulatory compliance? And how can AI become a trusted capability that supports insurance professionals rather than simply another technology trend?
In this Handelsblatt webinar, industry experts from Swiss Re and ServiceNow will explore how insurers can successfully transition from AI experimentation to enterprise-wide adoption. Drawing on practical experience from underwriting, claims management, and operational transformation, they will discuss the organizational, technological, and regulatory requirements for creating sustainable business value with AI.
Key topics and learning points
- From AI Projects to AI Operations
Learn what a realistic AI implementation playbook looks like for insurers and how to move from isolated use cases to scalable capabilities. - Building the Operational Backbone for AI
Understand why data, workflows, governance, and accountability are critical to delivering measurable business outcomes. - AI as an Enabler for Insurance Professionals
Discover how AI can augment human expertise, improve decision-making, and increase productivity while maintaining appropriate oversight. - Turning Regulation into a Competitive Advantage
Explore how insurers can build trustworthy and compliant AI solutions that accelerate innovation rather than slow it down. - Managing the New Risks of AI
Gain insights into emerging AI-related risks and the governance frameworks needed to address them effectively.
The session will be moderated by Dr. Sven Jung, Director Economic Analysis & Financial Planning, Handelsblatt Research Institute.
We are pleased to welcome the following speakers
Ermir Qeli
Ermir Qeli
Dr. Ermir Qeli is Head of Data Science & AI at Swiss Re. He leads the global function applying modern AI methods across core insurance and reinsurance processes, with a focus on business impact, scalability, and robust governance. He holds a PhD in Computer Science from the University of Marburg, Germany.
Kerstin Weihe
Kerstin Weihe
Kerstin Weihe ist seit 2016 bei ServiceNow. Als Leiterin des deutschen Solution Consulting Teams für Finanzdienstleister begleitet sie Kunden bei der Einführung neuer Prozess- und Systemlandschaften in den Bereichen IT, HR und Customer Service. Zuvor war Kerstin Weihe über 10 Jahre in der Konzernzentrale der Zurich Versicherung im Group IT Service Management tätig und verantwortete dort die Einführung integrierter Prozesse und Services sowie verschiedene Service Improvement Initiativen.